Archive for April, 2012

Finding and Applying Serendipitous Innovations

Tuesday, April 17th, 2012

dhl-canal-boatInnovation is all around us, and if you see it, observe and learn from it so that you can use the idea elsewhere. A classic example of serendipity or success after failure is the story of 3M Post-it notes. In 1974, Stephen Silver at 3M research laboratories was trying to develop a strong adhesive and instead created a new adhesive that was not too strong, could stick on all surfaces and be removed easily without causing damage or leaving residue. Not knowing what to make of this, it was four years later that his colleague Art Fry came up with the idea to use this “low tack” adhesive to attach a bookmark to his hymnal. He further developed the concept, and 3M launched what became known as Post-it notes nationwide.

Another example of a serendipitous innovation is the case of Mr. Goodyear when he accidently burned his experiment and created galvanized rubber used in tires. This discovery is often cited as one of history’s most celebrated “accidents”, although it took the inventor’s clever inference and steadfast perseverance to develop the product.

Look at failures or “Learning Experiences”, and look around you to see what innovative use or application can be used for your own competitive advantage and differentiation. On a recent trip I observed the following innovations – they are all around us. See what you can do with these creative new experiences to use or apply elsewhere:

- Instant welcome banner printers at the airport retailing for just $4.99

- DHL canal boats in Amsterdam used for picking up and delivering packages. At first glance, I thought it was a great method of advertising, but the boats are actually a more time efficient delivery vehicle through the Amsterdam canals than any delivery truck.

- Using the iPad and FaceTime to have your partner join you for dinner while traveling

- eTickets for trains (used to be paper only)

- A mobile version of the successful London Eye Ferris wheel as a temporary attraction

- Highway speeds set for 130km/hr normally and 110km/hr when wet

- Laptop LoJack for tracking missing or stolen laptops

The list of these types of crafty innovations goes on and on. More importantly, look around you and see how you should apply the ten types of innovation to your own ideas: Process, Delivery, Branding and Product.

When it comes to innovation, don’t get left behind and always remember – if you don’t do it, somebody else will. For more on the ten imperatives and tips for innovation, see “Robert’s Rules of Innovation: A 10-Step Program for Corporate Survival.”

Five Key Innovation Questions to Ask

Tuesday, April 3rd, 2012

innovation2There are plenty of reasons to innovate. Especially now more than ever before, sustained Innovation is the means to developing marketplace showstoppers that lead to profitable growth. Innovation is not a luxury that can be placed on the back burner, even for today’s successful companies. So before beginning your next innovation effort, here are some key questions to consider for mapping out an effective innovation plan.

1. What type of innovation does your organization need?

The key to implementing innovation is first defining the type your organization needs. The hardest kind of innovation to manage is Breakthrough – which creates an entirely new way to deliver value. Few and far between, these game changers hold the greatest potential for business success. Most innovations are incremental, which can mean a tweak on an existing product, process, or service. Examining how your innovation effort fits into the current organization’s needs is critical at this go/no go checkpoint. (There is nothing wrong with focusing and starting with Incremental Innovation or Line Extensions, get some early wins, get the organization engaged and excited and create a structured repeatable process.)

2. Does your innovation satisfy customer needs?

Customer demand affects the successful outcome of your innovation. Beyond asking your customers what features they would like to see, ask them what their biggest concerns are and that will help shed light on the products and functionalities they require for a more successful innovation.

3. Who are your innovation champions?

The innovator-in-chief needs to truly champion this culture and drive it throughout the organization to make it happen. In order to defeat the devil’s advocates and become an agent for change, the leader must democratize the innovation process and select a group of people from different business groups, different backgrounds, and different skill sets joined together for a common purpose. He or she must engage, walk the talk and not just delegate the spiritual leadership. The companies with inspirational innovation leaders stand out with their results i.e Apple, Kohler, etc.

4. How will you measure success?

Innovation is ultimately about Return on Investment. It’s critical to use leading and lagging Key Performance Indicators, and observe and measure time spent on each segment of the new product development (NPD) process to see how it’s progressing. Leading Metrics used in the industry can include ideas generated, ideation sessions held, number of patents filed, and for lagging new products released, and percentage of sales due to new products.

5. How will success be rewarded?

With successful innovation comes profitable growth and a win-win situation for shareholders, employees, and customers alike. Incentives are needed for all participants on your NPD staff, and often times the key motivator is less financial than it is about recognition for a job well done. Motivation does not have to be about money – but it is necessary, so reward your people. They are your best innovation resource.

By focusing effort in the right places, companies can avoid oversight and increase their chance of innovation success. For more tips, see “Robert’s Rules of Innovation.”