Posts Tagged ‘new product development’

Innovation: You Know You Want It, Now How to Implement It?

Tuesday, September 20th, 2011

“Successful innovation is turning ideas into money,” as Innovation expert Nic Hunt so distinctly and accurately describes. Innovation is the ability to convert ideas into value for your company, customers and shareholders. Successful innovation is not a one time deal, but a process that delivers sustained, long term profitability. Any company can develop one or two innovations over the course of time, but having a focused vision will deliver sustainable innovation – producing profitable results for your company time and time again.

Implementing innovation depends on a disciplined strategy customized to the needs, size and culture of an organization. First determine what type of innovation you hope to achieve with your organization. Innovation can be incremental, which features a new process or way of doing business, or it can be transformative, which debuts an entirely new way to deliver value. Transformative innovations are few and far in between. These true game changers open up new businesses and markets. Organizations tend to use 80% of their resources on incremental enhancements, according to a 2003 study by the London School of Business. However, be warned that companies that focus entirely on incremental innovations have difficulty keeping up with new competitors that enter the field.

Understanding what your organization needs is very important in the New Product Development process. Know your innovation status and areas for improvement by completing a short audit at www.innovationcoach.com/solutions/short-audit based on Robert’s Rules of Innovations.

Once you solidify the goals of your organization, it’s time to assemble your NPD team and begin the innovation process. Be sure to complete a few relatively easy wins with your team earlier on in the process. This will not only build equity for your  program, but also gain attention from the high-ups in the organization right away.

Each organization must create their own clearly defined stages and steps of the NPD process. Here are some tips and insights for best practices.

  •           Do we go/no go? Set specific criteria for ideas that should be continued or dropped. Stick to the agreed upon criteria so poor projects can be sent back to the idea-hopper early on.
  •          Lean, mean and scalable. During the NPD process, keep the system nimble and use flexible discretion over which activities are executed. You may want to develop multiple versions of your road map scaled to suit different types and risk levels of projects.
  •         The rear-view mirror review. Organizations are doing launch post-mortems, with performance metrics in place, to measure project performance, establish team accountability, and build in improvements for the future. An examination of your last innovation process can gain some valuable key learnings. Foster a culture of continuous improvement in the innovation process.

For more tips and guidelines on developing the right implementation strategy, see  Robert’s Rules of Innovation: A 10-Step Program for Corporate Survival.

 

Keep the Idea Highway Open to All

Tuesday, May 31st, 2011

Innovation advances your company towards the future – generating new products or services, boosting profits and increasing stakeholder value. To develop Innovation, the first step is to Inspire and Initiate your organization’s members. Innovation leaders need to provide the right support, both material and emotional, to stimulate new product development (NPD).

What are effective methods of inspiring innovation? For starters, keep the idea highway open to all. Good ideas can come from anywhere within your company and from any level. Communicate your innovation goals to the organization and encourage everyone’s feedback. Setting regular monthly in-person NPD meetings will ensure that the innovation process doesn’t fall off course. Hold your team members accountable for attending on time and actively participating at each meeting. Monitor progress, make new decisions and set target goals for the next meeting to steer the innovation process along.

The best way to stimulate innovation is to take team members out of their regular comfort zones. Knock down silos in the organization so that groups who don’t typically interact can form cross-functional teams. Take innovation champions from marketing, operations, finance, sales, customer service – or any other department of your company – and communicate to them simply and clearly your innovation goals and how your vision will shape the future of the company. By working with other departments, team members can see how their position fits into the organization as a whole and how they can contribute their specialized knowledge.

Innovation is the lifeblood of any organization and in order to achieve it, CEOs and Management team should lead by example. Encourage, inspire and initiate your team to be creative and to make breakthroughs. Let them dare to take risks, and accept failure along the way as a minor setback for the price of Innovation. By openly communicating and providing ample support, your team members will trust in you as a leader who wants to inspire a culture of Innovation.

How to Measure Innovation

Tuesday, May 3rd, 2011

No matter if it’s a test score, sports game result or a sales figure, what we measure is what goes down in history. After all, “what’s measured is treasured.” It’s human nature to look back at past results as a basis for comparison and for improvement in the future. For this reason, it is absolutely essential to carefully observe and measure performance in the New Product Development process. In each of the different stages of the process, keep track of how much time is being spent so you know if you are ahead or behind schedule compared to past NPD cycles.

What gets measured is what gets done. Therefore, it’s necessary to set leading and lagging indicators for how the NPD process is going. Leading indicators such as the number of new ideas in the database, number of projects in the hopper, patents applied to, and amount of time and resources spent are all important information that give you insight on the NPD progress. Lagging indicators could include number of new products introduced, patents granted, new product sales in the first three years after launch, and how close your team is getting to the goal of introducing “at least one new product per year.”

By the way the traditional measurement of % of R&D spend is no guarantee for success!

Things will not always go as planned so now is the opportunity to make corrective actions. By measuring performance, you will be able to address your team on what’s working and what’s not for continuous improvement.

Success in product development is seen as one of the top indicators of the future performance of a company. To sustain Innovation, companies need to continuously improve their new product development capabilities. Quantitative and qualitative measurements of new product development will lend insights into a company’s strengths and weaknesses.

Measuring performance doesn’t stop after your product is launched. Now it’s time to measure the fruits of your labor. Some very important and telling information can be collected during the first three years after the launch of a product. In a survey of 200 companies that design and develop new products, they shared these key performance indicators.

1. Measure Research & Development spending as a percentage of your total sales.

2. Look at your total number of patents filed, pending, awarded and rejected.

3. Track your total R&D head count, hours or days spend.

4. Measure the current year percentage of sales due to new products released in the past year, past three years, and past five years.

5. Count the number of new products released.

These metrics should be examined after every New Product Development cycle so you are clear on your spendings and ROI for each product. Look at your ratio of new product sales compared to total sales. Now you have a basis for comparison and can set a target goal for the next new product. This management by objectives style uses ongoing monitoring and is an effective method for keeping the NPD team focused on achieving goals. By looking at opportunities in the New Product Development process to increase ROI, companies are able to improve performance and ultimately, increase shareholder value.

How Coaching Leads to Sustainable Innovation

Monday, April 18th, 2011

Successful and sustainable Innovation cannot be achieved without proper training and coaching from the leaders of an organization. Employees should be given the basic tools in the form of knowledge in order to create and improve their skill set. Any business can be optimized with the right Innovation coach to motivate and mediate employees. The ideal coach possesses a superior skill set and experience, a deep understanding of the innovation program’s goals, and they must be self-disciplined and a great communicator in order to reach all members of an organization in both group and one-on-one settings. Complementing and supporting the CEO or Chief Innovation Officer. When all the criteria are met, the ideal innovation coach develops employees into future leaders – and that is what sustains Innovation.

The most important job of the innovation coach is to create a holistic innovative environment, of “total” innovation and a sense of curiosity and open-mindedness among employees. It is their duty to motivate and to create an atmosphere of camaraderie where ideas are welcome. By giving employees just the right amount of support and motivation, an innovation coach can push the team towards their maximum performance.

Think about the amount of time throughout the workday that employees spend on their day to day duties versus how much time they spend on brainstorming new concepts and perspectives. When a team member does think of a new idea, do they follow through, or is it lost in the shuffle? That is why choosing the ideal coach is so important as part of the new product development process. An Innovation coach can implement structured repeatable processes that a team needs to sustain innovation, as well as provide feedback and support to all members of the team. In order to accomplish that, here are some coaching tips.

Share the joy. As well as the frustrations – communicate what is working and not working with your team.

Newbies count. Ensure that newcomers to the team, as well as new managers, are included in all training/coaching programs. Keep everyone on the same page.

The one-on-one touch. Individual coaching provides the privacy and attention that breeds success. Generally, discussions about areas of improvement are much better received when done privately and away from the ears of co-workers. These private coaching sessions can be invaluable in developing future team leaders.

Choosing the right leader is critical for your organization, and will result in a pattern of sustainable Innovation. For more Tips, see Robert’s Rules of InnovationTM by Robert F. Brands with Martin J. Kleinman, published in March 2010 by Wiley.

Value Proposition: The Key to Successful Innovation

Monday, April 4th, 2011

What defines successful Innovation? Innovation is the process of using intellectual capital to create new products or services that generate positive business results in the form of financial returns. Discovering new findings then spurs more innovation which leads to further financial returns, and so on.

Innovation is successful when positive outcomes result in return on investment (ROI). That is why Value Creation is so important. Adding perceived value to a new product or service will drive ROI. The value proposition is the key to successful innovation. Develop an innovation with high perceived value to your customer, and strong sales will follow.

It’s all about understanding your customer and giving them what they want. Customer input and feedback is key. Look at Ford for example. The car manufacturer observed and listened to their large customer base on what they wanted in a car. They launched the “Your Ideas” initiative that invited people to make suggestions for improvement in all areas of comfort, convenience, connectivity, performance and safety. The result? Ford added iPod, MP3 player and USB connections, touch screens, voice activated communication systems, intelligent push-start buttons and more. Sales are soaring – not because of the traditional four wheels and performance but because of perceived value added features. Ford Motor Company now has the highest customer satisfaction rating among all major automakers.

When was the last time you tried or experienced your product or customer experience? Create value and not just onerous processes. Consumer input should be considered at multiple stages of your new product development process in order to increase perceived value. Enhanced product value means higher margins, greater returns, improved loyalty and increased stakeholder value.

Finally, when you find that delicate balance between cost, manufacturability and consumer perceived value, be sure to protect your intellectual property (IP) portfolio through patents. Invest the time and money into constantly updating patents and managing your product or service portfolio because it will lock in the value of your Innovation IP.

For more tips on Innovation and Value Creation, look for Robert’s Rules of Innovation. Robert Brands is the founder of InnovationCoach.com and the author of “Robert’s Rules of Innovation”: A 10-Step Program for Corporate Survival, with Martin Kleinman, published by Wiley.

New Product Development Requires Fresh Perspective on ‘Creative’ and ‘Structure’

Tuesday, February 22nd, 2011

What exactly is new product development? Does the “product” actually have to be a product? Or can it be a process? Does the idea have to come from the C Suite? Or can it be a suggestion from the factory floor, the retail showroom, the Idea Box or a customer tip?

How do you treat ideas once they land in your organization’s “idea hopper”, and how wide is your idea funnel?

Answer these questions, and you’ve placed your finger on the pulse of how your organization embraces new product development.

NPD best blossoms in that place where creativity commingles with structure – where fresh thinking is fostered in a nursery of structured liberation. Think of ideas as if they were offspring: They should be free to roam and explore, but they need fences – structure – in their lives to ensure safe maturation in a controlled environment.

The same is true for NPD – regardless of whether products are widgets for sale or processes envisioned to improve the organization. A formalized new product development process will guide your organization towards Innovation through steps and “sub-steps” to help you make a Go / No-Go decision. (more…)

Is Your Team Held Accountable?

Sunday, December 12th, 2010

Before the start of any project, do you ask yourself, “Are my team members held accountable? Do they feel a personal responsibility to deliver the goods?” If you haven’t made the steps to communicate that message yet, it is essential to lay down that foundation in the beginning. For that reason, Accountability is the most important of the ten imperatives in Robert’s Rules of Innovation. In his book, Robert Brands describes the ten factors that must be achieved in order to create and sustain Innovation in business – and it all starts with Accountability.

Accountability is an obligation or willingness to accept responsibility for one’s actions. After all, as the leader of a New Product Development team in any organization, how do you expect your team members to deliver satisfactory results within the desired timeframe? Make it clear from the beginning exactly what is expected of each team member and that they are held accountable for their work. Let your team know that, as members of the organization and members of the NPD team, it is their responsibility to contribute, to pull their own weight and to hold firm to deadlines. Otherwise, deadlines can slip with no real improvements made, and the end result may lead to finger pointing for who’s responsible. Don’t let that happen to your NPD process. (more…)

Innovation Requires Risk Taking

Monday, November 15th, 2010

“If you’ve never failed… you’ve never lived” is a popular video on YouTube describing the failures of people like Thomas Edison, once called “too stupid to learn” by his teacher and Walt Disney, who was fired from a newspaper for “lacking imagination”. Not every idea succeeds, and indeed, some of America’s most triumphant inventors, artists and entrepreneurs have most likely failed at some point in their lives. But without risk and the possibility of failure, there can be no Innovation and no success. That is precisely one of “Robert’s Rules of Innovation” imperatives: No Risk, No Innovation. (more…)

Innovation and the Necessity to Inspire

Sunday, October 24th, 2010

In order for organizations to successfully achieve Innovation – the lifeblood of any company – Robert’s Rules of Innovation gives ten imperatives to follow in order to attain sustainable growth. The ten imperatives begin with the first step that needs to be accomplished before any progress can be made, and that is to Inspire and Initiate. After all, every team needs inspiration to begin a New Product Development process that will drive them towards successful Innovation.

Inspiration for companies comes from the leaders, so it is the leader’s responsibility to initiate and drive the innovation program. For the program to be taken seriously and incorporated as part of the company’s culture itself, the CEO or designated leader must set a schedule of regular meetings. Regular, in-person meetings are the only way for team members to accept the serious non-wavering intentions, recognize the goals and deadlines of the project and ensure that the innovation program will not just fall off the map. It’s easy to instruct team members to be conscientious of Innovation, but new products will not come to fruition unless members feel a sense of accountability and urgency for the NPD process. (more…)

The Reward of Innovation

Sunday, September 5th, 2010

Innovation is ultimately about return on investment at the end of the New Product Development process. With the success of a new product launch, everyone benefits – from shareholders and company employees to the consumers. Innovation done well reaps market share gain, new products and new features. Essentially, everyone wins.

The last imperative of Robert’s Rules of Innovation is Net Results, Net Reward, meaning recognizing the people who contributed to the development of a new product. It’s important to reward actions with incentives for sustainable effort.
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