Posts Tagged ‘new product development’

Sustainable Innovation Meets Disruptive Innovation

Tuesday, April 23rd, 2013

Why is success so hard to sustain?

In order to succeed, everybody should be involved and engaged in innovation.  Innovation should be broad; from innovations in the product or offering, to innovations in the process, delivery, and/or finance.

For many years, innovation was seen as the development of new products. However, creating new products is only one way to innovate. “Initially developed in 1998, the Ten Types of Innovation showed that companies that integrate multiple types of innovation will develop offerings that are more difficult to copy and that generate higher returns.” – Doblin Group, http://www.doblin.com/thinking/

Much like Doblin’s innovation theory, Clayton Christensen, Professor of Business Administration at the Harvard Business School suggests another type of innovation as well; disruptive Innovation. According to Christensen, successful companies can put too much emphasis on customers’ current needs, and fail to adopt new technology or business models that will meet customers’ unstated or future needs.

I recently met Dr. Smith, A Dentist in Memphis who really got the idea of service innovation in business. He offers his services in-office or from the comfort of the clients own home. A dentist that comes to you…

Read the entire article at: http://www.innovationcoach.com/?p=43155

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*For more tips, see “Robert’s Rules of Innovation.”

*For a neat info-graphic about 7 disruptive innovations that turned their markets upside down, check out: http://mashable.com/2011/10/09/7-disruptive-innovations/

Net Result, Net Reward: Engineering Sustainability

Monday, March 25th, 2013

“Engineering Innovation” from The Henry Samueli School of Engineering

 

How does your company engineer sustainability?

  1. Do you track new product sales objectives?
  2. Is your NPD pipeline as robust as you’d like it to be?
  3. Do you reward people who contribute good ideas to your organization?
  4. Do you have a reward system in place for creativity?
  5. Do you recognize staff for creativity and accomplishments in your NPD?

When all is said and done, innovation is about ROI derived from the transformation of ideas into money. Net Result and Reward is about motivating your people with the right incentives and generating workplace engagement. Once you have sorted your campaign logistics and established a solid marketing plan, you should focus on incentives for employees.  Incentives play an important role in motivating employees to create short term excitement as well as engineering a long-term, sustained innovation culture.

 Why do innovation efforts fail? Many of the key reasons for derailed innovation programs tie back to culture, and to people related issues.

According to James Pasmantier in an article named incentives for innovation, generating workplace engagement can be a challenge. He cites top business thinker Gary Hamel in a Towers Perrin study that discovered only one-fifth of employees are truly engaged in their work—meaning they’re fully invested and would “go the extra mile” for their employer. The rest ranged from disengaged (38%) to indifferent (41%). This feeling of detachment, and especially the sense of not having a voice in the company, is also a large factor in why employees leave their jobs.

When interviewed for Robert’s Rules of Innovation, Harlan F. Weisman MD, chief science and tech officer (Medical Devices & Diagnostics) for Johnson & Johnson said, “Today it’s innovate or die. Dr. Weisman is an expert at creating an environment for innovation, within which people can flourish. I fully agree when he says, “A single inventor, alone, can’t do it. Sometimes you stop and say, ‘maybe it’s just easier to come up with the big idea myself.’ I’m here to tell you, it’s not.”  Give your NPD team incentive to produce innovative ideas, and champion a culture of innovation where it’s not just ok to take risks, but rather, where it’s critical.

Rewards and recognition systems for a successful New Product Development Process  can take many forms, but all members of the staff need to be rewarded, and motivation isn’t always about money, and it isn’t always a cause/reaction equation.

Rewards can be monetary such as a bonus percentage based on new product sales – often the key stakeholders get a product launch reward or a percentage of sales from new products. They can also be non-monetary such as peer acknowledgments, awards, and even office perks. Web retailer Zappos, known for their “WOW” culture of service and innovation, offers employee perks like free lunch, free coffee drinks made by baristas, and 100%-paid medical, dental, and vision plans. Zappos even has a nap room at its headquarters in Henderson, Nevada.

People have more than one motivating force, which is important to understand in order to achieve optimal performance. Financial rewards are always nice, but for some creative folks, recognition may be an even more powerful driver. When considering financial rewards, keep in they could prevent building a culture of innovation by promoting participation driven by personal gain.

As Mr. Pasmantier has said, “By thinking outside the box and creatively tapping the spirit of co-creation and collaboration, non-financial rewards can have a positive impact on sustaining participation from employees in a variety of different internal innovation campaigns.”

 Non-financial rewards can:

  • Raise the commitment level of your employees
  • Enhance morale and motivate future performance
  • Generate organization-wide “good-vibes”
  • Reinforce ideal outcomes
  • Create a powerful link between strategy and innovation outcomes

The fruit of your team’s labor benefits all. Net reward, Net Profit.

Innovation culture, once started, creates passion that begets success. However, like any culture, this requires innovation management to actively drive these elements. When considering incentives for sustainable effort; focus on consistency, communication, and personalization. Remember, it’s important to reward effort, not only success.

For consistency, establish a guideline for desired performance to help keep recognition consistent. Create regular activities to help build a sense of purpose within your team. This includes updates, monthly meetings, and weekly themed brainstorming sessions. Create structure for organizational contributors by creating a method for evaluating ideas, and a process for allowing individual ideators access to designer time.

It is important to be clear for what, and why your employees are being recognized. Communication is key, not only to make it clear that you are paying attention, but also to open a dialogue between you and your team.  Share success stories that provide examples of great teamwork and superior outcomes. Be sure your communication is in a format that can be circulated, digested, and appreciated organization-wide. Develop imagery and symbols to help bring your incentive program to life. Include internal innovation awards, patent recognition badges and innovator lunches.

The innovation culture you create will be unique to your business. Identify and establish where key positions need to be created or structured to enable organic growth of innovation, and understand your employees when creating incentive programs. Realize that different employees may want different recognition rewards. Ideas for non-financial rewards can range from lunch with the CEO, to employee assignment to develop and implement the idea, days off or workplace perks (e.g. premium parking spots, etc.).

To get results in Innovation, a structured, repeatable process is essential. Look to all imperatives of Robert’s Rules of Innovation: I.N.N.O.V.A.T.I.O.N

  • Inspire
  • No Risk, No Innovation
  • New Product Development Process
  • Ownership
  • Value Creation
  • Accountability
  • Training and Coaching
  • Idea Management
  • Observe and Measure
  • New Result Net Reward

These rules of order are meant to be applied regularly as part of a sustainable growth strategy. All these parameters should be continually utilized – and not just when sales or ideas are low – to achieve successful, lasting innovation.

 

 

 

 

 

 

2013 Innovation Resolution: Make Mistakes

Tuesday, January 8th, 2013

At the beginning of every year, I pick one solid quote to live by for the year. This year, my quote comes from Neil Gaiman. Gaiman himself never graduated from college. He never even enrolled in college. Yet, today, he is one of the most celebrated and prolific writers working today.

“I hope that in this year to come, you make mistakes. Because if you are making mistakes, then you are making new things, trying new things, learning, living, pushing yourself, changing yourself, changing your world. You’re doing things you’ve never done before, and more importantly, you’re Doing Something.

So that’s my wish for you, and all of us, and my wish for myself. Make New Mistakes. Make glorious, amazing mistakes. Make mistakes nobody’s ever made before. Don’t freeze, don’t stop, don’t worry that it isn’t good enough, or it isn’t perfect, whatever it is: art, or love, or work or family or life.” – Neil Gaiman

 

Innovation is impossible to achieve without taking a necessary amount of risk. To increase initiative and innovation, you have to encourage and even embrace failures and mistakes.

At its core, innovation is an experiment of sorts. It requires a culture of risk, opportunity and challenge.  For every innovative product that comes out of the NPD process, there are plenty of ideas that don’t. There are plenty of failures and plenty of mistakes. What’s important is that companies have a tolerance for failure and encourage risk taking.  It is not enough to encourage employees to take risks. Your organization’s culture must clearly communicate how you will support innovators who take intelligent risks.

No Risk = No Innovation; one of the ten Imperatives to Robert’s Rules of Innovation. Rather than view failure as inherently bad, successful innovation requires that executives and teams commit to learning from each experiment gone bad – and incorporate those teachings into the next endeavor.

For your 2013 New Year’s Resolution, I encourage you to make mistakes!  Do not be afraid of failure.

 

Here are some tips to get you started:

- Encourage.  Promote well-reasoned risk taking. The pursuit of innovation isn’t some fool-hardy flight of fancy. Insist upon a plan to be presented first to ensure understanding and buy-in across the affected organization. Know your tolerance for risk and failure in the pursuit of innovation. Clearly communicate the risk profile you are asking your people to adopt and state why it is important to the organization’s success.

Test.  In order to develop and test ideas, innovators need robust and consistent, processes and frameworks. True innovation requires thorough testing in pursuit of success. Testing, measurement, and an accounting of what’s been learned – even in failure – brings measurable outcomes from successes and failures alike.

Trust. Do you – as a CEO or team leader – trust your people to pursue new ideas on behalf of the company? Build a culture of trust in the individual’s pursuits – so long as safety measures are in place to safe guard against failure damaging the organization.

 

Adopt Failure as a Learning Experience!

 

The most successful companies today strive to be entrepreneurial and innovative. However, It is not enough to create a one-time “aha” moment. To get results in Innovation, a structured, repeatable process is essential. Look to all imperatives of Robert’s Rules of Innovation.

 

Here’s to a New Year of Innovation!

 

 

 

Innovations to be thankful for… & the importance of the NPD process

Monday, November 26th, 2012

After sitting down to Thanksgiving dinner last week, it is hard not to think of all that we have to be thankful for. In the past year there have been some incredible new innovations revolutionizing the way people live their lives. After countless hours spent planning, researching, designing, and testing; what was once an idea, becomes a tangible reality.

Implementing innovation depends on a disciplined strategy customized to the needs, size and culture of an organization.  Innovation can be incremental, which features a new process or way of doing business, or it can be transformative, which delivers an entirely new way to add value.

This week, let’s reflect on some of 2012’s best new ideations. Read on for a list of five amazing innovations that have been granted the prestigious Edison Award in 2012 (http://edisonawards.com/).

 

Nest Learning Thermostat by Nest

Several companies have started talking about their research into predictive tech. The Nest Learning Thermostat learns about you and your home to automatically turn itself down when you’re away, guide you to energy-efficient temperatures when you’re home, and free you from programming hassles by creating a customized temperature schedule. The Nest Mobile app allows you to control Nest remotely.

 

3M™ Kind Removal Silicone Tape by 3M Health Care

3M Kind Removal Silicone Tape features advanced adhesive technology, combining reliable securement with clean, gentle removal – even on fragile, at-risk skin. It tears neatly by hand and is repositionable.

chotuKool by Godrej & Boyce Manufacturing Co.

ChotuKool is a disruptive innovation aimed at meeting the daily food and beverage cooling needs of the 80% of the world population that lacks refrigerators. Priced at half of an entry-level refrigerator, ChotuKool is portable, doesn’t require constant electricity, and uses a thermoelectric chip rather than a traditional compressor.

Corning® Gorilla® Glass by Corning Incorporated

Visually stunning, lightweight, and highly damage-resistant, Corning Gorilla Glass® is changing the way the world thinks about glass. An environmentally friendly alkali-aluminosilicate thin-sheet glass, Corning Gorilla Glass® helps protect the world’s latest devices from the many real-world events that commonly cause glass failure, enabling exciting new applications in technology and design.

DOW POWERHOUSE™ Solar Shingles by the Dow Chemical Company

POWERHOUSE Solar Shingle is a revolutionary new roofing product that combines the performance and protection of a conventional asphalt roof with an integrated photovoltaic solar system that powers the home. It is a complete solar solution and the roof reinvented.

Edison, for whom the awards are named, was no ordinary inventor. By the time of his death he amassed a record 1,093 patents covering key innovations and improvements across a wide range of fields, including telecommunications, electric power, sound recording, motion pictures and more.  The Edison Awards honor excellence in new product and service development, marketing, human-centered design and innovation.

We all know about Edison’s success and failures – But what we often fail to take recognize, is the process he took to develop each new idea and invention. New product Development (NDP) is cultivated in an environment where creativity combines with structure. Having a focused vision and a thorough process will deliver sustainable and transformative innovation. When beginning the ideation process, most of us focus on barriers like lack of vision, funding, risk-taking, or even talent. But to unleash innovation, it is imperative to have a process in place to move from concept to launch.

To begin, implementing innovation depends on a disciplined strategy customized to the needs, size and culture of an organization. Understanding what your organization needs is very important in the New Product Development process.

The best way to assess how far you are in creating and sustaining innovation is to first do an Innovation Evaluation or Audit.  Know your innovation grade and areas for improvement. A short audit based on Robert’s Rules of Innovation is available at: www.innovationcoach.com/solutions/short-audit.

Once you solidify the goals of your organization, it’s time to assemble your NPD team and begin the innovation process, also known as the “Stage-Gate”® Process.  Open wide, and keep the idea funnel open. Sharpen those teeth. Make sure your go/no go decisions have involve key personnel, have defined gatekeepers, and provide a systematic approach to gatekeeping behavior. Do not give c-level ideas free passes – all concepts must undergo the same rigorous process. Remember to think in terms of strategic criteria, vs. focusing on the financial payoff and make your system lean, adaptive, and scalable.

To get results in Innovation, a structured, repeatable process is essential. Look to all imperatives of Robert’s Rules of Innovation:

  1. Inspire
  2. No Risk, No Innovation
  3. New Product Development Process
  4. Ownership
  5. Value Creation
  6. Accountability
  7. Training and Coaching
  8. Idea Management
  9. Observe and Measure

10. New Result Net Reward

These rules of order are meant to be applied regularly as part of a sustainable growth strategy. All these parameters should be continually utilized – and not just when sales or ideas are low – to achieve successful, lasting innovation.

*Descriptions of Edison Award recipients were taken from http://www.edisonawards.com/

I.N.N.O.V.A.T.I.O.N : Creating a Culture of Innovation

Tuesday, October 30th, 2012

Innovation in business is the development of new customer value through solutions that meet new needs, inarticulate needs, or current needs in new ways. Innovation in and of itself is the key to a company’s survival. It is the lifeblood of a company.

That said, innovation is not always easy, and it does not come by itself. It requires a culture and desire to deliver that needs to be nurtured and reinforced by its leadership and a backed by a structured process approach.

The ten imperatives in Robert’s Rules of Innovation (RROI) serve as a guide for starting, nurturing and profiting from a culture of sustained innovation in the workplace. RROI gives easy-to-implement and immediately useful ideas for setting and reaching goals like bringing “at least one new product per year to market.”

There are three key steps to achieve the type of Innovation culture that inspires and creates intra-organization cohesion:

1.    Lead by Example: Since the best business outcomes are achieved by satisfied employees, Management buy-in and support of innovation and ideation is critical. Innovation certainly starts from the people at the top, who must take the responsibility into their own hands to become a champion for change. A strong leader in innovation must think creatively, understand the market, and not only endorse, but push for innovation within their team. Innovation leaders need to provide the right support, both material, time and emotional, to stimulate new product development (NPD).

2.    (Over-)Communicate:  One big corporate myth repeated time and time again, is that over-communication is somehow unhelpful, or ineffective. I am convinced that you can almost never over-communicate.  For leaders it is not enough to just know what to say—but how to say it in a way that persuades people to act. Articulate your grand vision and provide the compelling case for change. Keep it real. Keep it simple. When in doubt, communicate. Where there is a lack of clarity, ask for more clarity.  When you have completed something, send out a progress report. When something is falling behind, let the team know. How are you’re communication skills? Mindtools.com offers a quick quiz to test your communication know-how, and also provides tips to improve: take the quiz!

3.    Silo DemolitionOrganization Silos are when individual people, departments, or companies, conduct business in a vacuum without taking into consideration the impact their actions have on the entire organization. The best way to stimulate innovation is to take team members out of their regular comfort zones.  Knock down the barriers that keep silos apart by creating cross-functional teams between groups that don’t typically interact. Dr. Harlan Weisman, chief science and technology officer of Medical Devices & Diagnostics at Johnson & Johnson advocates connecting people who wouldn’t normally work together* to foster innovation. This kind of rich diversity, this mix of communities, leads to unexpected innovation in new and exciting ways.

Here are two great  www.InnovationCoach.com ® suggested resources to aid in building a business culture of innovation:

(Be sure to check out Robert’s Rules of Innovation  as well!)

JournalEngine™  provides your business with its very own, internal social network, and merges that with an online journal for each community member and a built in elearning platform that can deliver any content – in any media format – to your members automatically. Now you can provide ongoing training of employees to sustain the learning process, share best practices real-time, and provide instant, virtual coaching to team members world wide!

Brightidea’s product offerings include WebStorm, Switchboard & Pipeline, as well as the traditional Brightidea Platform. With WebStorm, companies gather and manage ideas from your customers and employees, even the general public. Switchboard is a high powered idea scorecarding application. And, Pipeline is simply the most powerful innovation project management software available.

Supporting the “R” in R&D

Wednesday, October 10th, 2012

When it comes to Research and Development (R&D), a majority of the new product development process involves the “D” from concept to launch. However, the “R” is where most breakthroughs come from – and it is in jeopardy due to recessionary cuts and the short-term pressure for monthly and quarterly results. When companies are laser focused on delivering monthly bottomline goals, research can be left on the back burner.

What are you doing to support research? Are you investing enough time, resources and money? What is your organization’s percentage of R&D spending? Although a high percentage of spending is no guarantee for success, a company needs to dedicate enough energy towards Research. It is, after all, the seed to long-term sustained Innovation.

In some companies, independent research has given way to Open Innovation. We have seen a pattern of organizations that become overly reliant on Open Innovation (see Challenging Open Innovation and Innovation is Creativity X Risk Taking). Although companies are gaining ideas from outside organizations, breakthrough innovations still have to come from within the company through hard work and consistent efforts. The result of over reliance on Open Innovation is smaller, incremental innovations versus market-changing breakthroughs. Efforts become more closely tied to immediate profit concerns when R&D departments are decentralized.

Research ensures companies are making strides towards achieving breakthrough innovations in the long run. Without this kind of “R” attitude there would be no light bulb. Through research, Thomas Edison learned 5,999 times how NOT to do it! There would be no Dyson ball vacuum cleaner, nor would we have made it to the moon or made any other truly game changing Innovation. Supporting the “R” in R&D means investing in your company’s long term goals.

Examine your organization’s:

* R&D spending as a percentage of sales

* Total R&D headcount

* Total patents filed/pending/awarded/rejected

* Number of new products released

* Current-year percentage sales due to new products

For more tips on supporting a culture of sustained Innovation, see “Robert’s Rules of Innovation: A 10-Step Program for Corporate Survival.”

Can Innovation Be a Structured Repeatable Process?

Tuesday, July 24th, 2012

calendarWhen Innovation comes to mind, the first thing people may think of is creativity, spontaneity, or a momentary stroke of genius. But can innovation occur out of a structured, repeatable process? The answer, in short, is yes. In fact, in order to build a long-term culture of sustained innovation, a structured process must be put into place especially in idea generation or ideation. Although it sounds counter intuitive to say “structure” and “ideation” in the same sentence, organizations need to conduct at least two ideation sessions each year in order to foster continued growth. A good innovation leader has the foresight to schedule regular ideation sessions year after year, and not just when sales are dwindling.

Ideation, or idea management, is part of a long term innovation effort that, if facilitated intelligently, leads to successful new products or services. Even if a small percentage of concepts make it through the process, the payoff could be significant for the company. So schedule those bi-annual ideation sessions and invite members from various departments in your organization to participate. You’ll find value in fresh perspectives from customer service, engineering, production, marketing, and your salespeople. Here are some tips for hosting ideation sessions that will lead to the best possible outcomes.

  • Break up teams into people who know each other but are not “that friendly” with each other in order to minimize group think.
  • Vary the format as well as locations and times of ideation sessions. Predictability can kill ideation. Mix it up to get people out of their comfort zones.
  • Accept ALL ideas and get them written down on the board. You never know when a concept can be recycled for future use.
  • Build a database of ideas from which new combinations and solutions can be derived.

By holding regular ideation sessions, your organization is adopting a proactive strategy in the new product development process. To get results in Innovation, a structured, repeatable process is essential. Look to all imperatives of Robert’s Rules of Innovation:

  1. Inspire
  2. No Risk, No Innovation
  3. New Product Development Process
  4. Ownership
  5. Value Creation
  6. Accountability
  7. Training and Coaching
  8. Idea Management
  9. Observe and Measure
  10. New Result Net Reward

These rules of order are meant to be applied regularly as part of a sustainable growth strategy. All these parameters should be continually utilized – and not just when sales or ideas are low – to achieve successful, lasting innovation.

Innovation: 3M’s lessons to be learned

Tuesday, May 15th, 2012

3MWhile Apple is often the most highly touted company for its innovation success, 3M is a global innovation company that has remained under the radar for its long-term innovation plans and succeses. With $30 billion in sales and products sold in nearly 200 countries, 3M has made significant contributions to the health care, communications and office business – including bringing the world’s most recognizable brands Post-it Notes and Scotch tape to market.

The root of 3M’s success is its business model; to foster organic growth by inventing entirely new, market-changing products. These disruptive technologies have not only led to new products but to the creation of new industries. In order to foster this growth, 3M has always emphasized the important of research and development (R&D) to which the company dedicates six percent of its yearly revenue. Although a high percentage in R&D spending does not guarantee success, 3M is doing very well.

3M takes a long-term approach to the new product development process by creating a culture of innovation that encourages risk-taking, tolerates mistakes made along the way, and rewards achievement. A culture of innovation means that senior management encourages employees to spend a significant portion of their time on products and research that go beyond their usual scope of responsibilities. This involves hosting ideation sessions in which the innovation champion creates an environment of trust and openness. Only by breaking out of their usual comfort zones can teams create truly disruptive technology.

As part of the company’s holistic innovation strategy, 3M focuses on developing disruptive innovations outside of the current existing portfolio. In 2008, 3M began strategically investing in startups with long-term benefit to the company, resulting in collaborations and increased technological development. These 3M New Ventures include 3M GTG digital media solutions for outdoor advertising, and Energy Inc., which monitors residential and commercial energy consumption to reduce costs.

Another way 3M capitalizes on its innovation success is by combining diverse technologies in new and unexpected ways. 3M draws upon innovative technologies from its portfolio of 55,000 products to create new solutions, such as using dental technology applied to car parts. By making these uncommon connections, the company pioneers new ways of innovating.

The strategies developed by 3M are meant for long-term, sustained innovation.

- Dedicated R&D, long-term development and separate from concept to launch efforts

- Apply and use Open Innovation; host ideation sessions with members of all departments

- Foster a culture of innovation by allowing team members to take risks in a protected environment

- Reward and encourage creativity

- Implement and nurture all Ten Imperatives in Robert’s Rules of Innovation to create and sustain innovation.

As innovation is the lifeblood of any organization, all companies can stand to learn from some of the tactics used by 3M. For more tips, see “Robert’s Rules of Innovation: A 10-Step Program for Corporate Survival.”

Tax Innovation: The Path to Long-Term Prosperity

Wednesday, May 2nd, 2012

By Robert Brands and Martin Kleinman

We Americans need to wake up – now – and stop acting like spoiled, immature children.  Elected officials need to put aside partisanship – now – and do what’s in the best interest of our country and speak the truth to the electorate.  And we all must do this without fostering and perpetuating certain convenient misconceptions and without coddling us like soft, over-indulgent parents afraid to say “no.”

We are in an economic fix of epic proportions, one that a short-term approach, will not cure.  Innovation in the halls of industry drives long-term success and, similarly, it will take sustainable innovation by government – and by all citizens – to pull us out of the hole we are in.  As we’ve learned in our business lives, these days, you innovate, or you die.

What Happened?

It took some doing to get in the fix we’re in.  It’s a familiar litany: housing bubble that decimated personal wealth and reduced local revenues, personal credit cards maxed out, two 10-year + wars run off the books, a Wall Street meltdown that torpedoed retirement accounts and personal wealth, frozen capital markets frozen.  Consumers cut spending and companies cling to cash, with hiring and capital expenditures on “perma-hold.”

Meantime, cuts in Federal spending shifted the onus for needed programs to the States and local municipalities.  Accelerating global demand for petroleum, from new economic powerhouses such as China and India, helped drive up prices (along with pressures from market speculation), further constricting the U.S. consumer spending on other goods and services that helps drives economic growth, here and abroad.

On the revenue side of the ledger, “temporary” and unfunded Bush tax cuts (made semi-permanent) threw our huge budget surplus into the wood chipper.  Add the pressure of reduced revenues from current income tax rates, the lowest in six decades, and you begin to see why we face a gaping chasm of a deficit and a fragile economy that is so slow to recover.

The Result?

Millions of Americans – our friends, neighbors and families — are unemployed or underemployed.  Too many have simply given up and are out of the workforce altogether.  And the answers show no creativity, only a startling lack of decency and compassion for those less fortunate that this country was built upon.  Such solutions denigrate our sense of national pride and tread upon the Golden Rule we all hold to.

What’s the Answer?

The solution of all too many in Congress is to balance the budget solely through “elimination of bloat.” Eviscerate government programs that protect the most vulnerable of us, slash “entitlements” — cuts, cuts and more cuts (but keep your hands off the Pentagon budget), they say.

But raising revenues?  Here is where today’s new breed of fiscally conservative ideologues dig in their heels.  No tax increases, period, they say.  To our way of thinking, that is an approach that is more than uncompassionate.  Tactically speaking, it won’t work.  It’s simply not nearly enough to take the machete to human resource programs and, frankly, it’s not the approach that our nation needs or deserves, philosophically, morally or fiscally.

We need to think as innovators.  This needs to be a major effort, an economic Apollo Program.  We need to reward and encourage innovative ways of attacking our problem, rather than clinging to past failed policies.

Yes, of course: we need to surgically, compassionately and intelligently reduce costs.

Simultaneously, we need to increase revenues as we surgically cut expenses.  Let’s close tax  loop holes, let the Bush tax cuts expire for higher net worth earners and creating a fairer, progressive tax code.

Raising taxes is not without precedent.  Many of our most well-respected leaders raised taxes in response to, and in anticipation of, fluid economic scenarios.  Fact: Ronald Reagan raised taxes nearly every year he was in office, 11 times in all.

As we all know, when managing one’s household budget, both a sharp pencil for unnecessary costs and a path forward to maximize revenue are necessary, in order to succeed.  We strive to keep expenses in check and optimize salaries.  And each of these elements requires creativity and innovation in order to be successful.

Innovation drives success and must be fostered, in the boardroom and in our government’s halls of power.  The need for sustainable innovation was the mantra in our recent book.

Experience shows that innovation is an imperative in today’s world.  In business, you innovate, or you die.  Yet, in today’s business climate, one of the first budget line items to be cut – in a misguided attempt to achieve “addition by subtraction” – is Research and Development and New Product Development.  Innovation is the very last thing managers should eliminate during rough economic conditions.

By extension, cutting education budgets and constricting access to higher education, is – to our way of thinking – the same as curtailing R&D expenses in business.   It’s a false savings.  Innovation and education are powerful investments in the future.

Our leaders should be doing all they can to bolster education.  We need to encourage our best and brightest to become educators.  These educators, in turn, must enhance the learning process to leverage the latest technology and captivate the power of our young minds.  Our elected leaders need to widen the pathway to needed higher education, including specialized technical and vocational programming.  That’s the way to foster the innovative thinking we will need to best the international competition that, at this point, is far outpacing our youngsters in terms of knowledge and critical thinking skills.

The Misconceptions

To our point made in our opening statement, there are certain misconceptions that some find it politically expedient to promote and protect.

Please note: “Tax” is not a dirty word.  The Constitution of the United States grants Congress the “Power To lay and collect Taxes, Duties, Imposts and Excises, to pay the Debts and provide for the common Defence and general Welfare of the United States…”

“Entitlement” is not a dirty word either.  Medicare and Social Security, as two examples, are commonly referred to as “entitlements.”   They are, in fact, paid for over a lifetime of earning and are not “hand outs” or welfare, as the word “entitlement” might imply.

We have one last popular misconception to debunk, about oil.  Here’s the reality: the U.S. cannot drill its way out of higher gas prices.  Even with falling domestic consumption, U.S. crude oil consumption far outpaces home production.  Further, home production is sold on the world market, not captured for proprietary, domestic use and prices are set globally.

Conclusions

As the 2012 Presidential election looms, we call on all Americans, from every part of the country and from every political persuasion, to work together to understand the magnitude of our economic situation, the ramifications of not taking responsible action and of not sharing sacrifice.  Further, we need to stop perpetuating certain the popular misconceptions that blur our thinking.

Efforts to correct our past errors must include both budget refinement and revenue increases, as every head of household knows.  Shared sacrifice along with compassion for the least fortunate among us should be our watchwords.  Our country has and will continue to be driven by innovation.  And the innovators of the future, our children, must be spared from draconian cuts to education and training needed to ensure their success in a global economic playing field.

Finally, we must act without rancor and with maturity and intelligence.  We must learn to face facts squarely and address and dismiss common misconceptions.  There is an all too pervasive cultural mythology that demonizes the most vulnerable in our society and discredits, or dismisses out of hand, the economic tactics needed to get us back on course.

For, make no mistake: we are in this together.  And so we must share in the sacrifices ahead, proportionate to our financial abilities.  Together, we can get back on track.  Divided, we fear an economic, political and social cataclysm that will make the hardships of the last five years pale in comparison.

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Robert Brands, with Martin Kleinman, authored Robert’s Rules of Innovation (Wiley & Sons).  Brands is President and Founder of Brands & Company, LLC. and InnovationCoach.com.  His hands-on experience in bringing innovation to market spans decades, and includes the creation and improvement of product development processes and company culture. Kleinman is Managing Director of Communications Strategies, LLC, the NY-based marketing communications firm.

Five Key Innovation Questions to Ask

Tuesday, April 3rd, 2012

innovation2There are plenty of reasons to innovate. Especially now more than ever before, sustained Innovation is the means to developing marketplace showstoppers that lead to profitable growth. Innovation is not a luxury that can be placed on the back burner, even for today’s successful companies. So before beginning your next innovation effort, here are some key questions to consider for mapping out an effective innovation plan.

1. What type of innovation does your organization need?

The key to implementing innovation is first defining the type your organization needs. The hardest kind of innovation to manage is Breakthrough – which creates an entirely new way to deliver value. Few and far between, these game changers hold the greatest potential for business success. Most innovations are incremental, which can mean a tweak on an existing product, process, or service. Examining how your innovation effort fits into the current organization’s needs is critical at this go/no go checkpoint. (There is nothing wrong with focusing and starting with Incremental Innovation or Line Extensions, get some early wins, get the organization engaged and excited and create a structured repeatable process.)

2. Does your innovation satisfy customer needs?

Customer demand affects the successful outcome of your innovation. Beyond asking your customers what features they would like to see, ask them what their biggest concerns are and that will help shed light on the products and functionalities they require for a more successful innovation.

3. Who are your innovation champions?

The innovator-in-chief needs to truly champion this culture and drive it throughout the organization to make it happen. In order to defeat the devil’s advocates and become an agent for change, the leader must democratize the innovation process and select a group of people from different business groups, different backgrounds, and different skill sets joined together for a common purpose. He or she must engage, walk the talk and not just delegate the spiritual leadership. The companies with inspirational innovation leaders stand out with their results i.e Apple, Kohler, etc.

4. How will you measure success?

Innovation is ultimately about Return on Investment. It’s critical to use leading and lagging Key Performance Indicators, and observe and measure time spent on each segment of the new product development (NPD) process to see how it’s progressing. Leading Metrics used in the industry can include ideas generated, ideation sessions held, number of patents filed, and for lagging new products released, and percentage of sales due to new products.

5. How will success be rewarded?

With successful innovation comes profitable growth and a win-win situation for shareholders, employees, and customers alike. Incentives are needed for all participants on your NPD staff, and often times the key motivator is less financial than it is about recognition for a job well done. Motivation does not have to be about money – but it is necessary, so reward your people. They are your best innovation resource.

By focusing effort in the right places, companies can avoid oversight and increase their chance of innovation success. For more tips, see “Robert’s Rules of Innovation.”